What's Happening?
A recent study by Degreed and Harvard Business Publishing reveals that confidence, rather than technical skill, is the strongest predictor of success in using generative AI (GenAI) in organizations. The study found that employees who are 'very confident' with AI are significantly more likely to use it creatively and effectively in their roles. This confidence allows them to engage with AI in transformative ways, such as role-playing difficult conversations and running simulations. However, a lack of confidence among other employees is leading to a widening performance gap, as they tend to avoid using GenAI or stick to basic applications.
Why It's Important?
The findings underscore the importance of building confidence in AI usage among employees to fully leverage the technology's potential. Organizations that fail to address this confidence gap may see a divide in performance and innovation. As AI becomes more integrated into business processes, those who are confident in using it will likely drive more significant advancements and efficiencies. This highlights the need for HR leaders to focus on creating environments that foster confidence through adaptive learning experiences and psychological safety, ensuring that all employees can benefit from AI advancements.
What's Next?
To close the confidence gap, organizations are encouraged to implement low-stakes entry points for AI usage, invest in adaptive learning experiences, and measure readiness rather than just adoption. By doing so, they can ensure that all employees are equipped to use AI effectively, potentially leading to a more innovative and competitive workforce.
