Resorts World Las Vegas Implements Contactless Check-in Technology, Enhancing Guest Experience

What's Happening?

Resorts World Las Vegas has successfully implemented a contactless check-in system using Apple Wallet digital key technology, in collaboration with Alliants. This initiative has resulted in a significant increase in adoption rates, improving security, operational efficiency, and guest experience. The technology allows guests to check into their suites and access hotel amenities using their iPhone or Apple Watch, streamlining the process and enhancing convenience. The project was recognized with the 2025 Property Innovation Award, highlighting its impact on the hospitality industry.

Why It's Important?

The adoption of contactless check-in technology at Resorts World Las Vegas marks a significant advancement in the hospitality industry, particularly in a tight labor market where optimizing staff productivity is crucial. By integrating consumer technologies like Apple Wallet, the hotel enhances guest convenience and security, addressing common challenges in hotel operations. This development sets a precedent for other hotels to follow, potentially leading to widespread adoption of similar technologies, which could transform guest experiences and operational efficiencies across the industry.

What's Next?

Following the successful implementation at Resorts World Las Vegas, other hotels may consider adopting similar technologies to improve guest experiences and operational efficiencies. The industry could see increased collaboration between technology providers and hospitality businesses to develop innovative solutions that address current challenges. As digital key technology becomes more prevalent, hotels will need to ensure seamless integration with existing systems and maintain high security standards to protect guest information.

Beyond the Headlines

The shift towards contactless technology in hospitality raises important considerations regarding data privacy and security. As hotels adopt digital key systems, they must navigate the complexities of protecting guest information while providing convenient services. Additionally, this trend may influence broader cultural shifts towards digital solutions in everyday life, as consumers become more accustomed to using technology for seamless experiences.