What is the story about?
What's Happening?
Pan Pacific London has successfully implemented Shiji's Infrasys POS system across its food and beverage venues. This strategic move is part of Pan Pacific Hotels Group's initiative to unify POS technology across its global portfolio. The installation covers eight outlets, 11 workstations, and 19 tablets, providing a flexible and guest-focused platform. The system is designed to handle high transaction volumes and offers integrated reporting, aligning with the group's global technology strategy. The implementation marks the first use of Infrasys POS in Europe by Pan Pacific, which is already operational in 24 locations across Asia and Africa.
Why It's Important?
The adoption of Infrasys POS by Pan Pacific London is significant as it enhances operational efficiency and guest service quality. By integrating a cloud-based POS solution, the hotel can streamline its diverse food and beverage operations, offering a seamless experience to guests. This move is expected to improve service workflows and provide real-time data, which is crucial for maintaining high service standards in luxury hospitality. The scalability of the system allows Pan Pacific Hotels Group to expand its technological capabilities, potentially leading to increased guest satisfaction and operational profitability.
What's Next?
With the successful implementation of Infrasys POS, Pan Pacific London is positioned to further integrate additional Shiji modules, enhancing its service offerings. The hotel may explore expanding the system's capabilities to other areas of operation, potentially setting a precedent for other luxury hotels in Europe. As guest expectations continue to evolve, Pan Pacific London will likely focus on leveraging technology to meet these demands, ensuring a competitive edge in the hospitality industry.
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