What is the story about?
What's Happening?
Mews, the operating system for hospitality, has announced the acquisition of Flexkeeping, a hotel operations platform that powers automated housekeeping and operational excellence. This acquisition integrates best-in-class housekeeping and team collaboration tools into the Mews ecosystem, providing hoteliers with a unified platform to manage the guest journey from check-in to check-out. Flexkeeping offers automation and scheduling tools designed for modern hotel housekeeping teams, including automated room assignments, cleaning plans, shift scheduling, and inspections using real-time PMS data and customizable rules. The platform facilitates real-time task management and communication, enabling staff to receive instant updates on room status, maintenance, and guest needs.
Why It's Important?
The acquisition marks a pivotal moment in hospitality tech, as Mews integrates Flexkeeping’s exceptional housekeeping technology into its ecosystem. This move is expected to unlock new levels of operational efficiency and guest experience for hoteliers. Flexkeeping’s suite has transformed thousands of properties globally, helping hotel teams become 40% more productive, reduce guest complaints by 45%, and improve both staff morale and guest experiences. By offering housekeeping automation alongside other core hotel functions, Mews helps hotels boost staff productivity, cut costs, and deliver consistent guest experiences. This strategic acquisition further cements Mews's position as an innovation leader in the hospitality industry.
Beyond the Headlines
Flexkeeping’s easy-to-use, analytics-driven suite helps remove language barriers by enabling users to create tasks in their native language through voice input, which is then automatically translated and routed to the appropriate department. This feature enhances communication and collaboration among hotel staff, contributing to improved operational efficiency and guest satisfaction. The acquisition aligns with Mews's vision to make hotel operations effortless and data-driven, bringing the power of automation and collaboration to more hoteliers worldwide.
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