What's Happening?
A recent report by Aflac highlights a significant disconnect between employers and employees regarding benefits communication and satisfaction. The 2025-2026 benefits trend report reveals that while 75%
of employers believe their workforce is satisfied with the benefits offered, only 65% of employees agree. A key issue identified is the lack of personal interaction in benefits enrollment. The report, based on surveys of 1,002 employers and 2,000 employees across the U.S., found that 37% of employees prefer speaking to a real person during benefits enrollment, yet only 28% of employers provide this option. Additionally, 32% of employees desire one-on-one access to a benefits consultant, but only 28% of employers offer it. The report also highlights a gap in understanding employee concerns about medical expenses, with 78% of employers believing employees can manage these costs, while 44% of workers say they cannot cover $1,000 in unexpected health expenses.
Why It's Important?
The findings underscore the importance of effective communication and support in employee benefits programs. The disconnect between employer perceptions and employee needs can lead to dissatisfaction and financial stress among workers. This is particularly crucial as nearly 70% of employees express a desire for more information about their benefits. The lack of adequate communication and support can impact employee morale and retention, especially during open enrollment periods when employees reassess their benefit options. Employers who fail to address these gaps may face challenges in maintaining a satisfied and financially secure workforce, which can ultimately affect productivity and company culture.
What's Next?
To bridge the communication gap, Aflac recommends that employers increase the frequency and clarity of benefits communication throughout the year. Providing year-round education and easy access to benefits information can enhance employee understanding and satisfaction. As open enrollment approaches, employers are encouraged to offer more personalized support, such as one-on-one consultations, to help employees make informed decisions. Additionally, with the growing importance of online benefits management, especially among younger employees, companies may need to invest in digital platforms that facilitate easy access to benefits information and enrollment processes.