Great Wolf Lodge Appoints Jordan Austin-Harris as General Manager to Enhance Guest Experience

What's Happening?

Great Wolf Lodge has announced the appointment of Jordan Austin-Harris as the new general manager of its Webster, Texas location. Austin-Harris brings over 25 years of experience in the hospitality industry, having previously held significant roles at Aimbridge, Evolution, and Westmont Hospitality Groups. Known for her expertise in revenue management and growth in challenging markets, she has been recognized for her leadership skills. Prior to this appointment, Austin-Harris served as the general manager of Great Wolf Lodge Southern California since January 2024, where she was instrumental in overseeing operations and enhancing guest experiences. The Webster location, which opened in August 2024, has been providing immersive experiences to its guests, and Austin-Harris is expected to further elevate the lodge's offerings and team performance.

Why It's Important?

The appointment of Jordan Austin-Harris as general manager is significant for Great Wolf Lodge as it aims to strengthen its leadership team and enhance guest experiences at its Webster location. Her extensive experience in the hospitality industry and proven track record in managing operations and driving growth are expected to contribute positively to the lodge's performance. This move is likely to benefit the local economy by attracting more visitors and potentially increasing tourism in Webster, Texas. Additionally, Austin-Harris's leadership could set a precedent for operational excellence and customer satisfaction, which are critical in the competitive hospitality sector.

What's Next?

As Jordan Austin-Harris transitions into her new role, she is expected to focus on further developing the lodge's offerings and maintaining high standards of guest service. Her relocation to Webster, Texas, along with her family, signifies a commitment to the community and the lodge's success. Stakeholders, including employees and local businesses, may anticipate collaborative efforts to enhance the lodge's reputation and attract more visitors. The hospitality industry will be watching closely to see how Austin-Harris's leadership impacts the lodge's operations and guest satisfaction.