What's Happening?
Shiji, a leader in hospitality technology, has announced the launch of Infrasys POS Move, a mobile extension of its solutions aimed at transforming hotel service delivery. This new framework allows hotel staff to serve guests from anywhere on the property,
eliminating the need for fixed workstations. The system leverages iOS devices and IPORT's mobility hardware to enable hotel teams to take orders, process payments, and manage operations seamlessly across various locations such as the lobby, pool, restaurant, spa, and event spaces. The initiative is designed to improve service efficiency and foster stronger guest connections by reducing unnecessary back-and-forth interactions.
Why It's Important?
The introduction of Infrasys POS Move represents a significant shift in the hospitality industry, where service has traditionally been tied to fixed counters and terminals. By enabling mobility, Shiji is enhancing the guest experience, allowing for more personalized and efficient service. This development is likely to benefit hotels by increasing guest satisfaction and operational efficiency, potentially leading to higher revenue and customer loyalty. The move also positions Shiji as a forward-thinking leader in hospitality technology, setting a new standard for service delivery in the industry.
What's Next?
As the Infrasys POS Move framework is implemented, it is expected to expand beyond food and beverage services to other departments such as spa, activities, and golf. This expansion will create a unified, mobile experience across the entire hotel property. Hotels adopting this technology may see increased guest engagement and satisfaction, prompting other industry players to consider similar innovations. The success of this initiative could lead to broader adoption of mobile solutions in hospitality, driving further technological advancements in the sector.
Beyond the Headlines
The shift towards mobile service delivery in hospitality raises questions about the future role of traditional service counters and the potential for increased automation in guest interactions. While mobility enhances service efficiency, it also requires staff to adapt to new technologies and workflows, which could impact employment dynamics in the industry. Additionally, the reliance on iOS devices and specific hardware solutions may influence technology partnerships and procurement strategies within the hospitality sector.
