What's Happening?
Jason Kinsey, a Customer Relations professional at Dexco, shares insights into his career in manufacturing as part of IndustryWeek's Faces of Manufacturing 2025 series. Kinsey, who resides in Leola, Pennsylvania,
has been with Dexco for 18.5 years, working in the industrial storage and racking systems industry. He began his career as a machine operator and later obtained a welding certification, drawn to the hands-on nature of manufacturing. Kinsey's role involves understanding customer needs, coordinating with engineering and drafting teams, managing the quoting and order process, and ensuring customer satisfaction post-delivery. He emphasizes the diversity of challenges and customer interactions, particularly in designing solutions that account for regional differences such as seismic activity in California.
Why It's Important?
Kinsey's story underscores the critical role of manufacturing in driving customer satisfaction and operational efficiency. His work highlights the importance of technical skills and the tangible impact manufacturing can have on safety, cost, and operational success. As manufacturing continues to evolve, professionals like Kinsey demonstrate the sector's potential for rewarding careers that offer personal connections and real-world impact. His advice to young people considering manufacturing careers emphasizes the sector's dynamic nature and the high demand for technical skills, which can lead to well-paying jobs without the burden of student debt.
What's Next?
Kinsey advocates for increased efforts to attract young talent to manufacturing by showcasing the excitement and opportunities within the industry. He suggests that manufacturers engage with schools and job fairs to provide hands-on experiences and highlight the rewarding aspects of manufacturing careers. By demonstrating the real-world impact and dynamic nature of the industry, manufacturers can inspire the next generation to pursue careers in this field.
Beyond the Headlines
Kinsey's experiences reflect broader trends in manufacturing, where customer-focused roles are increasingly important. His emphasis on human connections and problem-solving illustrates the evolving nature of manufacturing jobs, which now require a blend of technical expertise and interpersonal skills. This shift may influence how manufacturing careers are perceived and pursued, potentially leading to greater interest and investment in technical education and training.
