What's Happening?
UnityAI, an agentic AI company, has partnered with Peregrine Health to launch 'Emma,' a virtual care navigator designed to improve behavioral health services in underserved communities. Emma, which stands
for Engagement, Messaging, Management, and Access, automates front-office workflows for Federally Qualified Health Centers (FQHCs) using UnityAI’s technology. Its core functions include automated scheduling, referral management, and patient communication, which streamline operations and enhance patient experiences. Peregrine Health is deploying Emma to reduce administrative burdens and increase clinical capacity, achieving significant reductions in workforce requirements and improvements in patient engagement metrics.
Why It's Important?
The deployment of Emma is crucial for addressing the operational challenges faced by FQHCs in underserved areas. By automating key processes, Emma helps reduce administrative costs and improve access to care, which is vital for communities with limited healthcare resources. The measurable improvements in scheduling efficiency, visit rates, and reduced no-show rates demonstrate Emma's potential to transform behavioral health services. This initiative not only enhances patient care but also supports healthcare providers in optimizing their resources, ultimately contributing to better health outcomes and increased revenue realization for FQHCs.
