What's Happening?
SriLankan Airlines has expanded its self-check-in service at Bandaranaike International Airport (BIA) by installing 20 new kiosks, bringing the total to 28. Developed by the airline's in-house IT team,
these kiosks aim to improve efficiency and enhance passenger experience, particularly ahead of the winter travel season. The system allows travelers to independently complete check-in, select seats, print boarding passes, and generate bag tags, reducing queues and easing congestion at the terminal. This initiative supports Sri Lanka's tourism growth efforts, with over 300,000 tourists expected to visit the country in December.
Why It's Important?
The expansion of self-check-in kiosks by SriLankan Airlines represents a significant step towards modernizing airport operations and improving customer service. By streamlining the check-in process, the airline enhances operational efficiency and reduces wait times, which is crucial during peak travel seasons. This move aligns with global trends in the aviation industry, where technology-driven solutions are increasingly adopted to meet passenger expectations for convenience and speed. The initiative also supports Sri Lanka's broader tourism strategy, potentially boosting the country's appeal as a travel destination. As airlines worldwide face challenges in managing passenger flow, such innovations could set a precedent for others to follow.
