What's Happening?
SAP National Security Services Inc. (SAP NS2), an independent U.S. subsidiary of SAP, is actively recruiting for a Technical Quality / Success Plan Manager. This role is based in Herndon, United States, and is critical for delivering specialized SAP solutions
to U.S. national security and critical infrastructure customers. The position requires over ten years of experience in business software implementation consulting or support, with at least five years focused on managing or delivering SAP engineering and maintenance-related services. Candidates must possess expert-level, customer-facing communication skills, particularly with executive audiences, and proven experience in migrating on-premise software to the cloud across IAAS, PAAS, and SAAS solutions. The role also demands deep knowledge of the SAP Maintenance Portfolio, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded. The successful applicant will be a member of the NS2 Service and Support Maxsecure Delivery team and will be directly involved in the delivery of MaxSecure contract components, collaborating with various SAP and NS2 internal teams, as well as customers. A significant aspect of the role involves managing complex customer relationships and premium engagement(s) for federal, Department of Defense, state, local, education, and healthcare public and/or private sector customers under MaxSecure or associated contracts. The individual must be eligible to obtain and maintain a security clearance and be prepared for up to 80% travel.
Why It's Important?
This recruitment highlights SAP NS2's commitment to strengthening its support for critical U.S. national security and infrastructure sectors. By seeking highly experienced professionals, SAP NS2 aims to ensure the robust and secure implementation and maintenance of its enterprise software solutions in sensitive environments. The emphasis on cloud migration expertise reflects a broader trend towards cloud adoption within government and critical infrastructure, driven by needs for enhanced scalability, security, and efficiency. The role's requirement for a security clearance underscores the sensitive nature of the work and the necessity for trusted personnel to handle critical data and systems. The integration of SAP solutions in these sectors is vital for managing complex operations, from finance and procurement to supply chain and human resources, ensuring continuity and resilience against various threats. The investment in specialized talent for these areas indicates a strategic focus on tailoring SAP's global leadership in business software to meet the unique and stringent demands of U.S. national security, thereby safeguarding essential services and data.
What's Next?
The hiring process for the Technical Quality / Success Plan Manager will continue, with SAP NS2 evaluating candidates who meet the stringent experience and security clearance requirements. Once filled, the manager will immediately begin engaging with U.S. national security and critical infrastructure customers, focusing on optimizing their SAP solution adoption and consumption. This will involve leading premium engagement steering meetings, managing customer engagement service plans, and accurately forecasting revenue for premium services. The role will also entail gathering insights into customer business and roadmaps to ensure successful engagement delivery. The new manager will play a crucial role in guiding customers through their cloud transformation journeys, ensuring that SAP solutions are implemented and maintained with the highest levels of security and support. This ongoing effort will contribute to the resilience and operational efficiency of vital U.S. sectors, with continuous collaboration between SAP NS2, customers, and various internal and external support teams.
Beyond the Headlines
The recruitment for this specialized role by SAP NS2 points to a deeper trend of increasing reliance on commercial software solutions, adapted for high-security environments, within the U.S. national security and critical infrastructure landscape. This signifies a strategic shift where off-the-shelf enterprise software, traditionally used in the private sector, is being customized and secured to meet the unique demands of government and defense. The need for a security clearance for this position highlights the intricate balance between leveraging advanced commercial technology and maintaining stringent national security protocols. It also underscores the growing importance of data integrity and system resilience in an era of sophisticated cyber threats. The role's focus on cloud migration suggests a long-term vision for these critical sectors to move towards more agile and scalable IT infrastructures, while simultaneously addressing the complex challenges of data sovereignty, compliance, and threat mitigation. This trend could lead to further integration of commercial tech expertise into government operations, fostering a new ecosystem of specialized IT services tailored for national security.
