What is the story about?
What's Happening?
The Driver and Vehicle Standards Agency (DVSA) has awarded a £73 million contract to IT services provider Kainos to develop a new Driver Services Platform aimed at improving the booking process for driving tests. The current system has faced criticism due to long waiting times, with some learners resorting to third-party companies that block-book appointments and resell them at a premium. The new platform will incorporate lessons learned from these issues and manage high demand more effectively. It will also support the DVSA's adoption of the GOV.UK One Login system and improve accessibility, including British Sign Language translation.
Why It's Important?
The new Driver Services Platform is expected to streamline the driving test booking process, reducing wait times and preventing exploitation of learners. This development is crucial for addressing the backlog of driving tests, which has been exacerbated by increased demand and the use of bots to secure appointments. By improving accessibility and efficiency, the DVSA aims to ensure fair access to driving tests, which is essential for learner drivers and the broader transportation sector. The platform's integration with GOV.UK One Login and use of Microsoft technologies promises flexibility for future enhancements.
What's Next?
The DVSA plans to launch a limited beta version of the new platform to test its functionality and customer support processes. Following successful testing, the platform will be assessed by the Government Digital Service before full deployment. Additional services, such as lorry and motorcycle tests, will be integrated subsequently. The DVSA is also implementing measures to recruit more examiners and enforce stricter terms for driving instructors booking tests, aiming to further alleviate the backlog and improve service delivery.
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