What is the story about?
What's Happening?
CSG and Charter Communications have announced a multi-year contract extension, continuing their long-standing partnership through September 2031. CSG will remain a revenue management and monetization partner for Charter, expanding its support to include new growth areas in Charter's business. Charter will leverage CSG's cloud-native SaaS platform, CSG Ascendon, to deliver a seamless entertainment experience combining live TV with streaming apps. The partnership aims to enhance Charter's residential Internet, TV, and home phone services, utilizing AI-powered analytics for improved customer experience management.
Why It's Important?
The contract extension signifies a deepening of the relationship between CSG and Charter, highlighting the importance of digital transformation in the telecommunications industry. By utilizing CSG's advanced platforms, Charter can offer more flexible and innovative digital services, meeting the evolving demands of consumers. This partnership supports Charter's strategy to integrate traditional and digital entertainment services, potentially increasing customer satisfaction and retention. The use of AI-powered analytics provides Charter with valuable insights to optimize service delivery and unlock new revenue streams.
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