What is the story about?
What's Happening?
Soul Machines has launched the Workforce Connect App, designed to integrate its Digital Workers with the ServiceNow AI Platform. This app aims to humanize automated workflows by enabling emotionally intelligent interactions in customer service, sales, HR, and healthcare support. The integration allows businesses to deploy AI agents that can perform complex tasks while maintaining empathetic engagement with users. The app is available on the ServiceNow Store and will be showcased at the upcoming ServiceNow Global Partner Ecosystem Summit.
Why It's Important?
The introduction of the Workforce Connect App marks a significant advancement in the use of AI within enterprise environments. By humanizing AI interactions, businesses can improve customer and employee engagement, leading to enhanced service delivery and operational efficiency. This development could transform how companies approach automation, making AI a more integral and accepted part of business processes. The potential for increased productivity and customer satisfaction presents a compelling case for widespread adoption across various industries.
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