What's Happening?
Christian H. Clerc, President & CEO of Auberge Resorts Collection, shares insights into the hospitality industry in a podcast episode. Clerc, an EHL alumnus, discusses how his experiences with food, travel, and human connection have shaped his career.
He emphasizes the importance of curiosity, courage, and the human touch in hospitality, highlighting the industry's need for innovation while maintaining authentic excellence.
Why It's Important?
Clerc's insights provide valuable perspectives on the evolving nature of the hospitality industry, emphasizing the balance between innovation and tradition. His focus on human connection and authentic service is crucial in an industry increasingly driven by technology and efficiency. This conversation could inspire hospitality professionals to prioritize personal interactions and creativity, potentially influencing industry trends and customer expectations.
Beyond the Headlines
Clerc's emphasis on the human element in hospitality raises questions about the industry's future in the face of automation and digitalization. As technology continues to transform service delivery, maintaining a personal touch could become a key differentiator for luxury brands like Auberge Resorts, impacting customer loyalty and brand reputation.
