What's Happening?
Evoke Creative, a supplier of digital self-service displays and kiosks, reported record turnover and profit in its latest accounts. The company, backed by BGF, designs and manufactures self-service and digital signage
products for various sectors, including retail and hospitality. In the year ending March 31, 2025, Evoke Creative achieved a revenue of £37.4 million, a 20.4% increase from the previous year. The company also reported a net operating profit of £5 million, up from £1.7 million. Evoke Creative has expanded its reach with new contracts, including an automated hotel check-in solution for Premier Inn and a major contract with Subway.
Why It's Important?
Evoke Creative's success highlights the growing demand for self-service technology in various industries. The company's ability to increase revenue and profit in challenging trading conditions demonstrates the effectiveness of its business model and innovation. As self-service technology becomes more prevalent, companies like Evoke Creative are well-positioned to capitalize on this trend, potentially influencing the future of customer service and operational efficiency in retail and hospitality sectors.
What's Next?
Evoke Creative plans to continue expanding its international presence and explore new sectors. The company's ongoing investment in technology and team development suggests potential for further growth and innovation. As self-service technology evolves, Evoke Creative may play a significant role in shaping industry standards and practices.
Beyond the Headlines
The rise of self-service technology raises questions about the impact on employment and customer experience. While these technologies offer efficiency and convenience, they may also lead to changes in workforce dynamics and require businesses to adapt to new consumer expectations.
