What's Happening?
Disney is facing a federal lawsuit and a shareholder proposal challenging recent changes to its Disability Access Service (DAS) program at its California and Florida theme parks. The DAS program, which allows disabled visitors to skip long lines, has
been criticized for being too restrictive. The changes, implemented to curb past abuses, now require guests to undergo a video chat interview with a Disney worker and a contracted medical professional to determine eligibility. Critics argue that the new policy unfairly limits access to those with developmental disabilities, such as autism, while excluding others with different needs. The lawsuit and shareholder proposal, submitted by DAS Defenders, an advocacy group, call for an independent review of Disney's disability policies.
Why It's Important?
The controversy highlights the ongoing struggle for businesses to balance accessibility with operational integrity. Disney's changes aim to prevent abuse of the DAS program, which had seen a significant increase in usage. However, the restrictive nature of the new policy has sparked backlash from disabled visitors who feel excluded. This situation underscores the broader challenge of ensuring equitable access for all individuals with disabilities, as mandated by the Americans with Disabilities Act. The outcome of this legal challenge could set a precedent for how theme parks and other public venues accommodate disabled guests, potentially influencing industry standards and public policy.
What's Next?
The shareholder proposal demands an independent review of Disney's disability policies, with findings to be publicly released. Disney plans to block this proposal, arguing it misrepresents the reasons for declining park attendance and constitutes micromanagement. The legal proceedings and shareholder actions will likely continue to unfold, with potential implications for Disney's operational policies and its relationship with disabled visitors. Stakeholders, including disability rights advocates and Disney shareholders, will be closely monitoring the developments.
