Wrong Traffic E-Challan Issued? Step-By-Step Complaint Process Explained

Dealing with traffic e-challans has become routine as enforcement systems across India shift to automated cameras and digital fine processing. But in many cases, challans are issued incorrectly due to number-plate misreads, technical glitches or another vehicle using a similar registration pattern. If you have received a traffic e-challan you believe is wrong, it is important to contest it quickly instead of ignoring it or paying it by default. The process to correct or dispute a mistaken e-challan can be completed online from home with proper documentation. This guide explains each step clearly so you can get the error reviewed and resolved smoothly.

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How Do I Verify The E-Challan Details?

First, log on

to the official portal — eChallan.parivahan.gov.in — and enter your vehicle number or challan number to view the violation details. Check the registration number, date and time, location of the alleged offence and the description. If any one of these items is incorrect or you know you were not at that place/time, that is your starting point to contest the irregularity.

What Evidence Should I Gather?

The strength of your complaint depends on supporting evidence. Useful material includes parking receipts, toll-booth slips, or fuel bills showing your location, dashcam footage, CCTV clips and smartphone GPS logs. The clearer the proof that you or your vehicle were not involved in the recorded violation, the higher your chances of a favourable outcome.

How To Submit An Online Grievance?

Visit the grievance section on the e-Challan portal. Fill in your name, contact details, vehicle and challan number, select the type of error (wrong vehicle number, incorrect offence etc.), and upload your evidence. After submission, you will receive a reference or ticket number. Use this to check the status via “Ticket Status” on the same portal.

Can I Also File A Complaint Offline Or Via Email?

Yes. If online submission is not possible, you may write a formal letter or send an email explaining the error, quoting the challan number, your vehicle number and attaching your proof. Use a polite, professional tone and keep copies for your records. Some states also offer local traffic police or RTO contacts to manage such complaints.

What Happens After I File The Grievance?

Once submitted, the complaint is reviewed by the traffic authority or system administrator. Typical resolution timeframes are up to 15 working days, though this may vary by state. You can track progress via the ticket number. If approved, the wrongful challan may be cancelled or transferred to the correct vehicle.

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What If My Grievance Is Not Resolved In Time?

If no response arrives within a reasonable period, you may escalate the matter: approach your local traffic police station or RTO; submit an appeal with supporting documents; and if required, consult legal aid.

Taking prompt as well as documented action not only protects you from paying unjust fines but also helps maintain a clean vehicular record.