What's Happening?
Peter Duris, CEO and Co-Founder of the AI-powered career app Kickresume, has addressed the issue of the 'Gen Z stare' in the workplace, a term trending on TikTok that describes a blank, emotionless expression often seen on the faces of Generation Z individuals. This expression is sometimes perceived by older generations as a lack of social skills or rudeness. Duris suggests that younger employees may need support and guidance to improve their interpersonal skills, which can be crucial in customer service roles. He offers tips such as engaging more with colleagues, practicing conversations with customers, and not underestimating the importance of greetings. Businesses can also help by organizing social events and encouraging team-wide communication.
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Why It's Important?
Improving interpersonal skills is vital for workplace harmony and efficiency, especially in customer-facing roles. As Generation Z becomes a larger part of the workforce, understanding and bridging communication gaps can enhance productivity and customer satisfaction. Companies that invest in developing these skills may see improved employee engagement and retention. This focus on soft skills is crucial as businesses navigate the evolving dynamics of a multigenerational workforce.
