What's Happening?
NBN Co is set to reduce the number of planned outage notifications sent to users and retailers, addressing complaints about excessive and inaccurate alerts. The company plans to eliminate 120,000 notifications per month for outages that do not occur, as part of a broader effort to improve service quality. NBN Co is trialing changes to how it sources data about power outages, aiming to increase accuracy and reduce unnecessary communications.
Why It's Important?
The reduction in planned outage notifications is expected to improve customer satisfaction and reduce the burden on retailers handling inquiries. The move reflects NBN Co's commitment to enhancing service quality and addressing user concerns. It also highlights the importance of accurate data sourcing and communication in maintaining customer trust and operational efficiency.
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What's Next?
NBN Co plans to implement further changes to its outage notification system, including improving data accuracy and reducing communication load. The company is also trialing longer outage windows to coordinate multiple works, potentially reducing future disruptions. These efforts are part of a broader strategy to enhance service quality and customer experience.
