What's Happening?
Serco has introduced a new mobile application, Serco Connect, designed to securely connect its dispersed contractor workforce across Australia. Built on the ServiceNow platform, the app allows staff to access payslips, apply for leave, and complete training modules from a single interface. This initiative addresses the challenge of workforce fragmentation by enabling employees to connect using their contracted company credentials, enhancing accessibility and efficiency.
Why It's Important?
The launch of Serco Connect represents a significant step in improving workforce connectivity and operational efficiency. By streamlining access to essential services and information, the app reduces administrative burdens and enhances employee engagement. This development is particularly important for companies with a mobile and site-based workforce, as it facilitates better communication and resource management. The integration of digital identity tools further ensures secure and seamless access for employees.
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What's Next?
Serco will continue to refine and expand the capabilities of the Serco Connect app, potentially incorporating additional features to further enhance workforce connectivity. The collaboration with Sysintegra and the use of ServiceNow technology may lead to future innovations in digital identity management and access solutions. As the platform evolves, Serco aims to improve employee satisfaction and operational efficiency across its various service sectors.
