What's Happening?
The city of Aurora is evaluating a proposal to purchase new dispatch and records management software for its public safety departments, with a budget of just over $4 million. The proposed five-year contract with Mark43, Inc. aims to replace the current Computer Aided Dispatch (CAD) system used by both the fire and police departments, as well as the Records Management System (RMS) used by the police department. Aurora Police Cmdr. Bryan Handell presented the proposal to the Aurora City Council’s Information and Technology Committee, which unanimously recommended it for approval. The current systems, provided by Hexagon, are nearing the end of their lifecycle and have not met the city’s standards, prompting the search for alternatives. A survey revealed dissatisfaction among police employees, with many expressing a desire for new options. Mark43 was selected from ten initial proposals due to its modern design, user-friendly interface, and cost-effectiveness.
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Why It's Important?
The upgrade to Aurora's public safety software systems is crucial for enhancing operational efficiency and effectiveness. The current systems have been a source of dissatisfaction among public safety personnel, impacting their ability to respond to calls and manage records efficiently. By adopting Mark43's software, Aurora aims to streamline processes, reduce maintenance complexities, and improve user experience. This move could set a precedent for other municipalities facing similar challenges with outdated technology. The decision also reflects a broader trend in public safety departments nationwide to leverage modern technology for better service delivery and data management.
What's Next?
If the proposal passes through the Committee of the Whole, it will proceed to the Aurora City Council for final approval on August 12. Upon approval, the city will begin the process of data conversion and software implementation, which is expected to be lengthy. During this transition, public safety staff will continue using the existing software, and the city may extend its maintenance and licensing agreement with Hexagon to ensure continuity. The successful integration of Mark43's systems could lead to improved public safety operations and potentially influence other cities to consider similar upgrades.
