What's Happening?
A new research report highlights how quick-service restaurants (QSRs) are leveraging handheld ordering devices and self-service kiosks to improve speed, efficiency, and profitability. The report, based on a survey of 264 restaurant professionals, reveals that these technologies lead to shorter wait times, increased check sizes, and greater order accuracy. Operators using real-time performance dashboards are scaling faster and more profitably, with case studies demonstrating the impact of these innovations.
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Why It's Important?
The adoption of handheld devices and kiosks in QSRs reflects a broader trend towards digital transformation in the restaurant industry. By streamlining operations and enhancing customer experiences, these technologies offer a competitive edge, enabling restaurants to drive higher revenue without increasing headcount. As consumer expectations for convenience and speed continue to rise, QSRs must adapt to remain competitive, making these technologies essential for long-term success.
