What's Happening?
A new research report by Starfleet Research, in partnership with Restaurant Technology News and Square, highlights how quick-service restaurants (QSRs) are leveraging handheld POS devices and self-service kiosks to improve operational efficiency. The report, based on a survey of 264 restaurant professionals, reveals that handheld devices deliver immediate ROI by reducing wait times and increasing average check sizes. Self-service kiosks are becoming essential, with 76% of restaurants reporting reduced wait times and increased order accuracy. The report emphasizes the importance of analytics in driving smarter decisions and scaling operations profitably.
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Why It's Important?
The adoption of handheld ordering and self-service kiosks represents a significant shift in the QSR industry, addressing challenges such as speed, accuracy, and guest expectations. These technologies enable restaurants to streamline operations, enhance customer experiences, and increase profitability. By utilizing real-time performance dashboards, operators can make informed decisions that drive growth and efficiency. The report provides a roadmap for both new and existing restaurants to modernize guest service, expand revenue streams, and improve labor efficiency, highlighting the competitive necessity of these technologies.
What's Next?
As more QSRs adopt handheld and kiosk technologies, the industry is likely to see increased competition and innovation. Restaurants may focus on integrating these systems with existing infrastructure and training staff to maximize benefits. The report suggests that operators who embrace these technologies early will outperform those who delay adoption. The continued evolution of restaurant technology could lead to new opportunities for enhancing customer experiences and optimizing operations.
