What's Happening?
Flight Centre Corporate has adopted a unified observability strategy using Datadog to streamline its global operations and improve productivity and customer experience. The initiative, led by Grant Currey, CTO for Australia and New Zealand, aims to provide a consistent travel experience across its 95 markets worldwide. Previously, observability tools were managed at a regional level, leading to operational challenges. The consolidation into Datadog allows for better system management and insights, supporting various technology functions within the company. This strategic move is part of a broader effort to globalize and centralize Flight Centre's IT functions post-pandemic.
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Why It's Important?
The implementation of a unified observability strategy is crucial for Flight Centre Corporate as it seeks to maintain a consistent customer experience across its global markets. By consolidating its observability tools, the company can better manage system throughput, capacity, and growth, which are essential for scaling operations. This move also supports the company's financial operations by providing insights into cloud costs, helping to optimize resource usage and forecast future expenses. The strategy enhances the company's ability to respond to technical issues promptly, potentially preventing larger problems and improving overall service reliability.
What's Next?
Flight Centre Corporate plans to continue refining and expanding its use of Datadog, connecting all parts of its technology organization to the platform. This includes engaging engineering teams and senior leaders to leverage the insights provided by Datadog. The company aims to instill a 'wastage mindset' among application owners to optimize cloud resource consumption further. As the strategy evolves, Flight Centre Corporate will focus on maximizing return on investment rather than merely reducing costs, ensuring sustainable growth and operational efficiency.
