What's Happening?
Retailers are increasingly integrating AI-powered online shopping with traditional in-store experiences to meet consumer demands. According to EY's Future Consumer Index, 77% of retail sales are still captured offline, but consumers also trust AI for product recommendations and automated shopping. Retailers are advised to optimize their strategies across both channels to provide seamless shopping experiences.
Why It's Important?
The integration of AI and in-store shopping reflects the evolving consumer landscape, where convenience and technology play crucial roles. Retailers that successfully blend these elements can enhance customer satisfaction and loyalty. This trend underscores the importance of adapting to consumer preferences and leveraging technology to drive sales.
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