Strandbags Initiates Backend Overhaul to Enhance Technology Infrastructure

What's Happening?

Strandbags, an Australian retailer established in 1927, is undergoing a significant backend technology overhaul. The initiative, led by newly appointed group chief technology officer John Khoury, aims to replace legacy custom-built platforms with modern software-as-a-service (SaaS) solutions. The four-year uplift program targets key areas such as enterprise resource planning (ERP), customer data management, and CRM systems. Khoury, who joined Strandbags in January, noted the need for the backend systems to catch up with the retailer's advanced front-end and customer-facing systems. The overhaul is intended to ensure agility, scalability, and growth into new markets, while also addressing opportunities and threats more efficiently.

Why It's Important?

The backend overhaul at Strandbags is crucial for maintaining competitiveness in the retail sector, particularly in the e-commerce space. By transitioning to SaaS solutions, Strandbags aims to leverage global best-in-class vendors, which offer trusted and well-resourced platforms. This move is expected to enhance the retailer's ability to configure rather than develop bespoke technology, thus streamlining operations and improving customer service. Additionally, the focus on cybersecurity is vital, as cyber risks continue to pose significant challenges in the retail industry. Ensuring robust security measures will help protect customer data and maintain trust.

What's Next?

John Khoury is finalizing a business case for investing in a new SaaS and cloud-based platform from a global vendor. The goal is to establish a 'nice clean base' within two years, upon which the IT team can deliver enhancements and new capabilities across the business. As the overhaul progresses, Strandbags will need to remain proactive in addressing cyber challenges, ensuring that all systems, including customer e-commerce platforms, are secure. The successful implementation of this technology upgrade could position Strandbags for expansion into new markets and improved operational efficiency.