Doug Kennedy Launches Webcast to Enhance Hotel Sales Skills Amid Automation

What's Happening?

Doug Kennedy is set to host a webcast titled 'Cooking UP New Hotel Sales,' aimed at hotel group and event sales staff, as well as professionals in the accommodations and tourism industries. Scheduled for August 18, the 40-minute training session will explore strategies to maximize revenues in the face of increasing automation in hotel sales. Kennedy plans to use cooking and fine dining analogies to present actionable ideas for salespeople. The webcast will cover topics such as maintaining human engagement in dining experiences, discovering success recipes, and adjusting menus for dietary needs. The event is sponsored by Travel Outlook and Track Hospitality Software, and is offered free of charge due to sponsor generosity.

Why It's Important?

The webcast addresses the growing concern of automation in the hotel sales industry, which could potentially replace human jobs with AI-powered solutions. By focusing on human engagement and personalized service, Kennedy aims to equip sales professionals with skills to remain competitive. This initiative is crucial for the hospitality industry, which relies heavily on personal interactions and customer service. The training could help sales staff enhance their skills, thereby improving guest experiences and fostering loyalty. As automation continues to evolve, such training sessions are vital for professionals to adapt and thrive in a changing landscape.

What's Next?

Participants who register for the webcast will receive a link to the recording, allowing them to revisit the training or share excerpts during staff meetings. Kennedy's future webcasts will continue to focus on creating extraordinary hospitality encounters and spa reservations sales training. These sessions aim to further develop skills in guest service and sales, ensuring that professionals can offer personalized and memorable experiences. The ongoing series of webcasts will provide continuous learning opportunities for those in the lodging industry, helping them stay ahead in a competitive market.