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Kasyapp Ivaaturi: 'If You Design Only For The Normal Case, Reliability Collapses Exactly When Trust Matters Most'

SUMMARY

AI Generated Content
  • India is shifting towards shared digital platforms, moving beyond individual apps, aiming for a common AI foundation.
  • Kasyapp Ivaaturi emphasizes earning trust through reliability, highlighting the importance of planning for exceptions and clear governance in digital platforms.
  • Successful transformations require ruthless clarity and consistent follow-through, focusing on measurable outcomes and improving how institutions serve citizens and customers.
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